SOFTWARE PROBLEM REPORT FORM
- Describe your problem:
- Now, describe the problem accurately:
- Speculate wildly about the cause of the problem:
- Problem Severity:
- Nature of the problem:
- Locked Up__
- Is your computer plugged in? Yes__ No__
- Is it turned on? Yes__ No__
- Have you tried to fix it yourself? Yes__ No__
- Have you made it worse? Yes__
- Have you read the manual? Yes__ No__
- Are you sure you’ve read the manual? Yes__ No__
- Are you absolutely certain you’ve read the manual? No__
- Do you think you understood it? Yes__ No__
- If ‘Yes’ then why can’t you fix the problem yourself?
- How tall are you? Are you above this line? __________________
- What were you doing with your computer at the time the problem occurred______
- If ‘nothing’ explain why you were logged in.
- Are you sure you aren’t imagining the problem? Yes__ No__
- How does this problem make you feel?
- Tell me about your childhood.
- Do you have any independent witnesses of the problem? Yes__ No__
- Can’t you do something else, instead of bothering me? Yes__